MIDA Call Center Login Issues (Waiting Forever for Login Prompt)

At this time there is a known issue with users on the Windows 10 operating system where the MIDA call center (http://callcenter.yorkvilleu.ca/) will not load in any browser, even after clearing the Java cache. In this case it appears that newer/current versions of the Java SE Runtime Environment (JRSE) are incompatible on the Windows 10 operating system.

To work around this you can download & install the JSE v8.51 release from the Oracle website, ensuring you remove any newer versions of Java SE before you begin. Once installed, please clear the Java cache (http://askyu.yorkvilleu.ca/customer/portal/articles/2290888-mida-call-center-login-issues-waiting-forever-for-login-prompt-) then reload the browser and the application should load fine.

Java SE 8.51 download page:

Missing Email

If you’ve noticed you’re not receiving email from the school, we recommend checking your ‘spam’ or ‘junk mail’ folder. If you find them in there, open them and select the option ‘not spam’. You can also take steps to prevent this from happening again in future:

Gmail: http://support.google.com/mail/bin/answer.py?hl=en&answer=9008

Yahoo mail: http://help.yahoo.com/kb/index?page=content&id=SLN3404&actp=search&viewlocale=en_CA&searchid=1345825520736&locale=en_CA&y=PROD_MAIL_ML

Hotmail: http://windows.microsoft.com/en-CA/hotmail/emails-missing-from-account

DQ Nested forum

Firstly, we recommend using Firefox as your browser of choice as it is the most compatible with the campus. You can download it at http://www.mozilla.org/en-US/firefox/new/

If you open and read the email notifications in your email client before you view them online, the campus system will register the posts as having been read already.

If you are using the option “Display replies in nested form” when viewing forum discussions. This option can be changed at the top of any discussion page. I’d recommend switching it to “Display replies in threaded form”. With the former setting, all posts are opened as soon as you go into the discussion, regardless of whether or not you’ve read them. With threaded form, you actually have to click on each reply at the bottom of the discussion, which makes it easier to track the ones you’ve read.

File Size Limits

You can upload your file to Google Drive, Microsoft OneDrive, Dropbox, Mega, or another similar service.

We suggest that you upload your file to a cloud-based site like your OneDrive (accessible from the Microsoft box on campus) and then share the link. These sites provide detailed instructions which explain how to upload and get the link to share:



Reduce File Size (Office 2010)

First, open your PowerPoint file and use File > Save as. Save the file with a different name. Close everything and open the new file which should be at least a bit smaller.

If you’re using a PC, please try the following:

In PowerPoint 2010, under the File tab, click ‘Info” and select the option to Compress Media.

On a Mac, the only way to decrease the size of the audio used in a PowerPoint presentation is to record it in another program at a lower quality. Audacity is a free and easy to use audio recording/editing application that we recommend using. You can get the latest version for Mac OS X 10.4 or later at


As well, you should download and install the LAME mp3 encoder using the instructions for Mac OS X at


Once you have Audacity and the LAME mp3 encoder installed you can record your narration for each slide individually. As you finish recording each slide’s narration, you will need to save it as an mp3 file by doing the following:

  1. Go to File > Export
  2. Choose mp3 from the “Save as Type” drop-down box
  3. Click the “Options” button
  4. Set the bit rate to 96kbps or 64kbps
  5. Name the file and choose the location to save it in

Once you file is saved as a lower quality mp3, you can then import it in to the PowerPoint slide that it belongs to.

If you require further assistance using Audacity, you can look over their “Documentation and Support” page at


for links to Manuals, Wikis, and Tutorials. There are also some great How-to videos on YouTube.

After completing all the steps provided, if your file is still more than 50Mb, please break your file into two parts by doing the following:

  1. Make a second copy of your presentation
  2. Delete the slides that you do not want from the end of the current copy of the presentation
  3. Save it and add “Part 1” to the file name
  4. Open the second copy of your presentation
  5. Delete the slides from the beginning of it that are in the “Part 1” file
  6. Save it and add “Part 2” to the file name
  7. Upload the first part with your first post; noting in the post that the second half will be posted.
  8. Remember that you must include a subject as well as message for the post to work.
  9. Then post a reply with the second part.

For Older Versions

There are some tips to make PowerPoint presentations smaller available at


Audio Auto Play

For audio to play on starting slide show, you will need to set the audio to play “automatically” (rather than clicking the audio play button)

for 2010

for 2013

Linked Audio File Issues

This Usually has to do with how the audio file was used in the presentation.

If they are “Linked” and not “inserted” into the PowerPoint presentation, the audio will only be heard on the Computer that it was authored on, (as it is a “link” to audio files that reside on the machine’s hard disk only.)

“Inserted” files are part of the presentation. (Can be played back on any Computer)

Instructions for how to do this on the latest versions of PowerPoint can be found at the following locations:

PowerPoint 2010

PowerPoint 2013

Password Reset

To reset your password please click here.

Missing/Graduate Access

You can still login to the practicum tool directly at


using the same username and password as your former campus account. If you cannot remember your password, the option to email you a new one is available at the login screen, but requires your campus username and email address for verification.

Form Save Issue

Please ensure that you have the latest version of Adobe Acrobat Reader installed. You can get it at http://get.adobe.com/reader/

Note: Please ensure that you open the PDF in the Reader application, and not in a new tab or browser window. As well, do not use Adobe Acrobat (paid version); only Acrobat Reader.

If you still have the same issues, try downloading the file again. It is possible that something happened to it during the download.